Q. Some
co-workers have told me I have to accept company changes better than
I do. It’s hard to do, because I usually think things are fine
the way they are. How can I learn to live with change better?
—Eleanor B.
A. You’ve
already taken the first step—by realizing that change plays a
key role in today’s world. And you’ve taken the next
step, too, by asking how to live with it. Both of these moves are
difficult—but key for survival today. If we don’t live
with and adapt to change, we’re likely to get run over by the
people who have learned to live with it. I suggest you read a
top-selling business book, Who
Moved My Cheese?
by Spencer Johnson, co-author of The
One-Minute Manager.
It’s an easy read,
and will guide you, in a clever little parable of four characters,
through a maze that represents life’s changes. You’ll
learn behaviors that fight change—and those that help you
embrace it.
With every major change
in our lives, we usually go through the same stages of grieving we
experience over the loss of someone we love—identified by Dr.
Elizabeth Kubler-Ross (On Death and Dying)— denial, anger,
bargaining, depression, acceptance. We’re actually grieving for
the loss of things like company policy, product, process, culture,
style of doing business—or even a manager that we liked. Let’s
consider each stage in the grieving process, and the action steps you
can take to better adapt to change.
Denial.
At
this stage we hear people (and ourselves) saying things like, “They
don’t really mean it.” “It can’t happen
here.” “It’s just temporary.” We feel numb,
and go about our work with an “everything-as-usual”
attitude. We minimize—or tune out—the new information.
Better:
Assume the change
probably will happen, and start thinking about how
you can adapt to it—
how you can survive, even turn the change to your
advantage. List the
action steps that will minimize the impact of the change.
Then make another list:
“What’s in it for me?”—the possible benefits
of the
change. For example,
suppose you learn that management wants Excel spread
sheets used to track
weekly progress—and you don’t know how to use
Excel. One action you
could take would be to find out the courses available,
check with your boss, and
then make arrangements to start learning Excel.
Anger.
At
this stage, we feel our blood pressure rise; we get angry easily; we
get more stubborn, and blame others when things go wrong. We
complain, doubt our ability, feel loss and hurt, and may even start
calling in “sick.”
Better:
Find
ways to relax more, and think about the change. At this stage, we
need to loosen up on some of our habits, and list things we can do to
be more flexible and peaceful. Another list idea: identify our
talents, skills, and achievements (to help us stay positive.) It’s
important that we focus our energy on working even harder and better—
turning any negative energy into positive enthusiasm for the change.
Bargaining.
Here we try to negotiate ways to avoid the change: consider
asking
for
a
transfer
to a new department; try to get our job description changed; defend a
critical task we’re doing, or try to get the change postponed.
Better:
Realize
that this bargaining is just a stall—an unproductive avoidance
tactic.
Instead, focus on ways to accept the change. Ask others
on how to get a
head start on benefiting
from the change. Instead of focusing negative energy on
finding ways to minimize
the change, develop enthusiasm for ways to benefit
from the change.
Depression.
We can find ourselves in dark moods, with lots of negative thinking:
“The future will get
worse.”
“Management is stupid.” “It’s impossible.”
“I’m going crazy.”
Better:
Look for new ways to be
upbeat. Smile more. Renew your hobby outside work. Use more proactive
language: “This may be a better way.” “Here’s
an opportunity for me to grow.” “This can actually help
my career.”
Acceptance.
You’ll
know you’re you’ve reached this level when you hear
yourself saying, “Here’s where I’m headed.”
“This is a positive focus.” “I want to help my
team to get involved with this, and here’s how I can help
them.” “I’ll ask how I can help be an agent of
change.”
If
you still find that you don’t like the change, you might want
to identify new career opportunities and use the change as a stepping
stone to figure out the next phase of your life. Often people deal
with change for the short term, and don’t develop a long-term
strategy to make additional changes in their lives and career. That’s
part of coping, too.