- Mirroring your prospect’s behavior style
- How to grab attention with power openers
- Selling benefits instead of features
- Power words that make the difference

- 12 proven ways to soften objections
- Six secrets for selling anything
- Five techniques to influence a prospect

- How to know when it’s time to close
- Six proven ways to close
- How to project confidence—

- Planning the call/warming up “cold calls”
- Four keys for telephone sales success.
- How to build and maintain your enthusiasm
- Openers that grab—and hold— attention
- Three kinds of questions to involve the customer